Introduction
This notice explains what information we collect, when we collect it and how we use it. During the course of our activities we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how we will handle your information.
Who we are
Our website address is: http://www.caravanstoragescotland.co.uk
What Information We Collect
If you become one of our storage customers, we will collect the following information:
- Name
- Address
- Telephone number
- Email Address
- Details of what you are storing with us
- Details of payments made to us or upcoming/outstanding
- Details of communications between you and us
- Details of any alleged breaches of our terms and conditions
Why We Need This Information
We need your information and will use your information:
- To undertake and perform our obligations and duties to you in accordance with the terms of our contract with you
- To enable us to supply you with the services and information which you have requested
- To enable us to respond to any enquiries
- To analyse the information we collect so that we can administer, support and improve and develop our business and the services we offer
- To contact you in order to send you details of any changes to our products or services which may affect you
- For all other purposes consistent with the proper performance of our operations and business
- To contact you for your views on our products and services.
Sharing Of Your Information
We may disclose your information to other third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:
- If we instruct repair or maintenance works on your behalf, your information may be disclosed to any service engineer
- If we are investigating a complaint, information may be disclosed to Police Scotland, Local Authority departments, Scottish Fire & Rescue Service and others involved in any complaint, whether investigating the complaint or otherwise
- To Payment Agencies such as your / our bank in connection with payments made to us
- If we need to collect money owed to us (such as debt collectors)
- In the event that we need to take action against you for breach of your tenancy agreement (such as our solicitor)
Contact Us Form
When visitors, who are not current customers, leave send a message via the contact us form on the site we collect the data shown in the contact us form. This data is required to allow us to respond to your enquiry.
Cookies
When you visit our website, we will set a temporary cookie essential to the functioning of the website. This cookie contains no personal data and is discarded when you close your browser.
An additional cookie will be saved in your browser to record your acknowledgment of our cookie notice. This cookie includes no personal data and it expires after 1 year.
How long we retain your data
If you send us a message via the contact us form, we will retain your name, email address and message content. This data is retained until we have fully dealt with your enquiry.
What rights you have over your data
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity or as set out in any relevant contract we have with you.
You have the right at any time to:
- Ask for a copy of the information about you held by us in our records
- Require us to correct any inaccuracies in your information
- Make a request to us to delete what personal data of yours we hold
- Object to receiving any marketing communications from us
If you are a not a storage customer but have sent us a message via the contact us form, you can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Messages sent via our contact us form may be checked through an automated spam detection service.